Technical Support (Frequently Asked Questions)

I only have access to the 5 minutes version videos.

If you only see the 5 minutes videos, it's because your Pegas Account is inactive and in "Limited Mode". This can be the result of the end of your membership or the fact that a payment didn't pass on your Credit Card.

You can reactivate your account at any moment or you can simply create a new account with a new membership if you're having problems with the old account.

Although sometimes the Pegas account became inactive after a movie location... If that's the case, please use the contact form at the bottom of this page.

What Video Formats are Available?

All videos are approx. 28 minutes and most of them are in HD (720p). In order to offer the best video quality possible, we use the MP4 technology with a H.264 encoder that offers an excellent size/quality ratio.

How can I watch a 360 / VR video

To have the 360 Virtual Reality Effect online, you can watch the video and use your mouse for the point of view

Please note that because it's a new technology, this video is not available for Mobile Apple products (iPad, iPod, iPhone) or for anything using Safari. You can however watch it using Chrome or Firefox on your Mac. Internet Explorer is not supported also (Edge on Windows 10 works great ). That is why we strongly recommend using a recent version of Chrome or Firefox.

To watch with your Android, simply play the video full screen and move the phone to move the camera. If you own the Google Cardbox, you can click on the "Cardbox" (To the upper left of the player) to have the full immersion effect with the Cardbox glasses.

However, to have the full VR immersion you must have the Occulus Rift, the HTC Vive or any other VR glasses compatible with your mobile like the Gear VR or the Goggle Cardbox and/or an application to watch VR video online on your mobile or on your desktop.

To have this effect, you can download these applications on your mobile or desktop and then play the file locally.

Kolor Eyes Player  |  VR Player (Android)  |  VR Player (Apple)

How to have access to the Bonus Sites

The 2500 videos of the 8 French-Canadian Bonus Sites are available through sexe.ca. To log in you must use your Pegas Account login informations (Username and Password). If the username doesn't work, you can use the email address you used for your Pegas membership account.

Access to the Bonus Sites (Sexe.ca)

I'm unable to log in using the information provided.

The login and password are case sensitive. It is also important to not use the copy/paste function as these will often add a space at the end, preventing you from logging in.

I'm having issues playing videos on my mobile

iPhones, iPad and most tablets doesn't support Flash Player. However, most mobile browsers can play the HD version (which is the default version played by the browser). If your mobile browser is having some issue playing the video, we can use Google Chrome or you can also play the Mobile version (320p).

When I try to log in, I get a message the my account has temporarily been disabled for security reasons.

In order to prevent password sharing or theft, we are limiting your connexions to 4 different computers (including the one you used to subscribe).

For security reasons, we will deactivate an account who has more than 3 computers.

If you think your password has been stolen or if you logged in on more than 4 different computers, please contact us using the form below in order to secure and reactivate your account

I was charged $3 extras and then $39.95 with FXHELPSUPPORT.COM and I don't know why.

The Membership form, the payment processor called FX Billing, offers a 2 days trial (checkbox already selected) at $2.95 for moviezpass.com. After the trial period, you'll be billed $39.95.

For more questions about this type of membership, please contact them.

FX Billing.net

In Firefox, the video player doesn't seem to be working.

Certain versions of Firefox have compatibility issues with Flash Player. If you can't access the video player, you should update your Flash player in Firefox.

Flash Player Update

My Internet provider is blocking the content of this website.

Some Internet providers are using a Firewall. If that's the case, we need to go in your computer settings and authorize the application in your modem. If you don't know how to do so, please contact your Internet provider.

There's no sound when I'm watching some videos.

All the videos have sound. Depending on your computer configuration, some players can have trouble reading the sound of some videos. Try reading the videos with a different player. Here are our suggestions :

The download button will start the video

Depending on your browser (Chrome, Firefox, Safari) and your configuration, it is possible that the download button launches the video player. To download the video on your computer, right-click the "download link" with your mouse and select "Save Link As...".

I sent in a support request and didn't get an answer.

All requests are answered within 24 to 48 hours on week days.

*Because of the adult nature of the website, please also check in the spam or junk mail folders. Sometimes, our reply is filtered by some email programs.

If I cancel my subscription, will I still be able to access the website ?

If you cancel your subscription, you will no longer be billed on your credit card. You will still be able to access the site until the end of your subscription period (usually by 30 days increments).

I want to cancel my membership.

To cancel your membership (stop the autopmatic rebills), you must fill the quality survey and go to the payment processor website and follow the instructions.

It's very important to complete the whole cancellation process because you will still be charged on your credit card again.

Cancelling my membership

If your problem aren't answered in this FAQ, please complete the following form in order to receive some help. All requests are answered within 24 to 48 hours on week days.

** Questions already answered in the FAQ will NOT receive a reply. **


Important !

No question about billing will be answered in the technical support. For any question about cancelling an account or for the billing, you must contact the payment processor directly.

Here's our payment processor.

Main Payment Processor:
FX Billing (FXNative)

Secondary Payment Processor:
Epoch (Empty Tank)

Email:

Username:

Password:

Referred by

FXBilling

Epoch

CCBill

SegPay

Virement Bancaire

I confirm that my problem is not in the FAQ


Pegasus - Customer Support X
Hello, I'm Pegasus.
I'm here to answer all your questions!

Question about the website

Pegasus:  What's your question ?

What's the quality of the videos?

Pegasus:  All of our videos are around 28 minutes long and here's the quality:
- Full HD (1080p - 1.5 Gig)
- HD (720p - 500 Megs)
- Mobile (320p - 300 Megs).
The girls are from Québec and speak french.

Can we download the videos?

Pegasus:  Well of course you can! You can download our mp4 videos in:
- Full HD (1080p - 1.5 Gig)
- HD (720p - 500 Megs)
- Mobile (320p - 300 Megs).

Do you have lots of categories ?

Pegasus:  We sure do! We've lots of categories: Anal, Threesomes, Big Breasts, Lesbians, Blowjobs, Castings, Milfs and much more with lots of different concepts... for all kinds of tastes:
View the Websites

Which language are the videos ?

Pegasus:  All of our videos and shot here in Québec (French). But there's subtitles in english.

Is your content French-Canadian ?

Pegasus:  Yep, the content is French-Canadian and exclusive to Pegas Productions. You won't find these videos anywhere else.

Question about the billing

Pegasus:  Go ahead, I'm listening.

I'm afraid to pay with a credit card:

Pegasus:  Don't be afraid, the billing system is safe for your credit card and the billing processor is 100% secure. But if you really don't wanna use a credit card, you can always subscribe with a money transfer:
Join Now with a Money Transfer

I would like to join but I don't have a credit card

Pegasus:  No worries, we have other ways to join. You can make a money transfer:
Join Now with a Money Transfer
There's also a way to join with a prepaid credit card available in lots of stores.

I'm afraid of the automatic rebill

Pegasus:  Life is too short to be afraid! ;)
We also offer a 2 months subscription with no automatic rebill, so no worries !
Join Now

Are your prices in Canadian Dollars?

Pegasus:  We have to charge in American Dollars with our billing processor. However, you can switch to canadian dollars once you're in the FX billing form. The canadian price may vary due to the exchange rate.

There's a technical problem on your website.

Pegasus:  OH ! Well that's embarrassing !
Just use the form to report a bug and our technical team will gladly take a look.
Report a bug

Another question

Pegasus:  So this is it! Well I guess I don't know everything. Let me suggest you to go in our F.A.Q. You'll probably find the answers you're looking for.

F.A.Q.